[ask] tidak bisa kirim email REVERSE DNS (PTR)

[ralemot]

sore mastah, ada yang pernah mengalami tidak bisa kirim email, kalau terima bisa

aku cek di Email Deliverability CPANEL

REVERSE DNS (PTR) PROBLEMS EXIST
The system uses an alternate HELO of “server.domain.com” when sending mail from the “domain.com” domain.

The system sends “domain.com”’s outgoing email from the "www.xxx.yyy.zzz” IP address. The only PTR value for this IP address must be “server.domain.com”. This is the name that this server sends with SMTP’s “HELO” command to send “domain.com”’s outgoing email.

1 unexpected PTR value exists for this IP address:

domain.com
To fix this problem, contact your system administrator and request that they replace all PTR records for “106.255.40.124.in-addr.arpa” with the following record at “ns1.isp.domain.com”, “ns1.isp.domain.com”, “ns2.isp.domain.com”, and “ns2.isp.domain.com”:

Suggested “PTR” (PTR) Record PTR

keterangan seperti diatas, boleh dishare dong solusinya yang pernah mengalami masalah seperti aku, gak gitu paham soal PTR, sudah cari tutorial tapi masih error

terima kasih sebelumnya

 

[junior riau]

layannya vps/dedicated apa share hosting ? kalau share hosting kontak penyedianya untuk mengecek PTR IP. kalau vps/dedicated kontak penyedianya bagaimana menseting PTR IP/rDNS IP

 

[mas.satriyo]

106.255.40.124.in-addr.arpa

ini ip yg dipakai untuk kirim email?
ptr-nya sudah resolved sih

ubuntu@my:~$ dig 106.255.40.124.in-addr.arpa ptr +nocomments +noadditional

; <<>> DiG 9.11.3-1ubuntu1.8-Ubuntu <<>> 106.255.40.124.in-addr.arpa ptr +nocomments +noadditional
;; global options: +cmd
;106.255.40.124.in-addr.arpa.   IN      PTR
106.255.40.124.in-addr.arpa. 60 IN      PTR     almaata.ac.id.

ubuntu@my:~$ dig almaata.ac.id a +nocomments +noadditional

; <<>> DiG 9.11.3-1ubuntu1.8-Ubuntu <<>> almaata.ac.id a +nocomments +noadditional
;; global options: +cmd
;almaata.ac.id.                 IN      A
almaata.ac.id.          60      IN      A       124.40.255.106

 

[ralemot]

ini ip yg dipakai untuk kirim email?
ptr-nya sudah resolved sih

ubuntu@my:~$ dig 106.255.40.124.in-addr.arpa ptr +nocomments +noadditional

; <<>> DiG 9.11.3-1ubuntu1.8-Ubuntu <<>> 106.255.40.124.in-addr.arpa ptr +nocomments +noadditional
;; global options: +cmd
;106.255.40.124.in-addr.arpa.   IN      PTR
106.255.40.124.in-addr.arpa. 60 IN      PTR     almaata.ac.id.

ubuntu@my:~$ dig almaata.ac.id a +nocomments +noadditional

; <<>> DiG 9.11.3-1ubuntu1.8-Ubuntu <<>> almaata.ac.id a +nocomments +noadditional
;; global options: +cmd
;almaata.ac.id.                 IN      A
almaata.ac.id.          60      IN      A       124.40.255.106

terimakasih fast responnya

terakhir aku cek di cpanel masih "problem exist" ya

 

[ralemot]

de

layannya vps/dedicated apa share hosting ? kalau share hosting kontak penyedianya untuk mengecek PTR IP. kalau vps/dedicated kontak penyedianya bagaimana menseting PTR IP/rDNS IP

pakai dedicated, colocation server

 

[mas.satriyo]

terakhir aku cek di cpanel masih "problem exist" ya

SMTP HELO nya samain dengan PTR
kalo PTR pake almaata.ac.id, SMTP HELO juga almaata.ac.id

ini kasusnya, PTR almaata.ac.id, tapi SMTP HELO malah server.almaata.ac.id
mismatch

 

[ralemot]

SMTP HELO nya samain dengan PTR
kalo PTR pake almaata.ac.id, SMTP HELO juga almaata.ac.id

ini kasusnya, PTR almaata.ac.id, tapi SMTP HELO malah server.almaata.ac.id
mismatch

setting SMTP HELO nya dimana mastah?

 

[natanetwork]

ga set rdns kok ga bisa kirim email ya?
rdns nya disamain dengan hostname saja..
request ke provider dedicated server

 

[thelor]

ikut nimbrung,
menurut saya ga melulu karena rDns, mungkin bisa karena hal lainnya, bisa di share mungkin log email lengkapnya atau biasanya akan ada email bouncing jika memang email di tolak server tujuan.
untuk smtp helo, https://documentation.cpanel.net/display/CKB/How+to+Configure+the+Exim+Outgoing+IP+Address sepertinya bisa bikin custom sesuai dengan domainnya.

 

[play.web.id]

domain.com
To fix this problem, contact your system administrator and request that they replace all PTR records for “106.255.40.124.in-addr.arpa” with the following record at “ns1.isp.domain.com”, “ns1.isp.domain.com”, “ns2.isp.domain.com”, and “ns2.isp.domain.com”:

Sudah jelas solusinya tuan, tinggal ngopreknya di tambah biar makin jago